Be consultative from the start
"Be Consultative from the Start" emphasizes the importance of a consultative approach in customer interactions, contrasting it with a transactional style. Drawing from experiences at RadioShack, the lesson highlights how asking the right questions and understanding customer needs can lead to more effective solutions and build lasting relationships, ultimately enhancing business success.
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How to raise your prices for existing customers
Learn effective strategies to raise prices for existing customers without losing them. Discover how to communicate changes transparently and manage special pricing arrangements for loyal clients.
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Getting your client's budget
This lesson emphasizes mastering the consultative sales approach to consistently uncover a client's budget. By understanding that discussing budgets is sensitive, salespeople can use subtle techniques to qualify clients and align offerings with their financial expectations, ultimately enhancing value and trust.